A few weeks ago, I went through a semi-traumatic experience at my pediatrician’s office, one that prompted me to start searching for a new pediatrician. (Please read this letter first to get the full back story.)
I was actually very torn whether to even bring it up with the doctor, much less take the drastic step of actually switching to a different one. I don’t know why exactly, because I’m usually a very proactive and assertive person, especially when it comes to anything dealing with my kids.
I may have felt some guilt for having put my daughter in that situation in the first place. What if I had stayed with her the entire time instead of going back out to the lobby to check on my son? What if I had my husband meet me at the doctor’s earlier so he was there for the temp/weight checks? These thoughts went back and forth in my head, resulting in me sort of blaming myself for letting it happen. Yet, I couldn’t shake the upset feeling, and therefore I wrote the letter.
It was a source of anxiety for many weeks. Some fear of confrontation perhaps, or maybe just a fear of the unknown. What if I did switch doctors and it wasn’t any better at the new place, or even, it was worse?!? This is where HYDYI helped me. From the comments I got on my post, I garnered enough moral support to feel justified in what I was thinking. (Thank you!)
I rewrote the end of the letter, to strongly emphasize that I feel the conduct of his staff has become unacceptable. I demanded that I would be willing to work only with the single competent nurse/medical assistant on future visits. Then I mailed it and waited in anticipation of what would happen next.
Well, a few days later my doctor called and left me a voicemail. In it he thanked me for writing the letter and bringing the issues to his attention. He wanted to call and speak with me the next day. I was trepidatious because though the reply was prompt and the message was polite and sincere, there was no apology in his voicemail. I just had a bad feeling that a conversation with him would not turn out well.
It did not turn out well, indeed. He called at lunchtime the next day, and the conversation began nicely… but I was getting the vibe that he didn’t even have a clue who I was until almost the end of the conversation when he remembered that I was the parent with the side by side double stroller that didn’t fit in his exam room doors. He explained that his twin patients usually ride in tandem strollers, and they’re accompanied by many relatives, which I felt was his way of faulting me for the horrible visit that I had. I was getting more and more upset as the conversation continued, and he was having some trouble keeping his cool as well it seemed.
But the last straw was when he absolutely refused to ever see my twins in a joint appointment. For the first time I’ve ever heard this in the almost-year of my twins’ lives, he explained that his policy is that separate patients have separate appointments. He will not see them back to back, nor can shots be given to one after the other. Appointments are made together, but in actuality, they’re not at the same time. His rationale is that he never wants to make a mistake with a twin and give the wrong vaccinations, so wants to take his time as well as give his staff time to make sure no mistakes take place.
I could kind of understand if the patients were identical and very difficult to tell apart, but my twins are not, and his policy really applies to all sibling appointments, which makes absolutely no sense to me. Plus, really, what parent would let one child get a double dose of vaccines while the other got none? And couldn’t you easily tell which baby got shots by which one is crying hysterically and has little band-aids on the legs already anyway?
So that was it. His insinuation that I should bring a cadre of people to my kids’ appointments to help out, and that I need to buy a new stroller to accommodate his facilities, brought me to the conclusion that I never want to see him or his staff again.
On Veterans’ Day when my preschooler and I had the day off, I made an appointment with a new pediatricians’ office to meet their patient liaison. I knew the second I walked into the office that the vibe was different there. We liked it so much that I changed them to my provider that very same day. Fingers crossed that our first actual doctor’s visit will be everything I’m expecting it to be.